I make things work better: the product, and the system underneath it.
Lead product designer (founding) at TeamHiiv, with 15 years across product, brand, and ops. I've been the founding or first design hire at five companies; CareMonitor, EngineRoom, Reejig, n0de, and TeamHiiv, usually before there was a scoped product to design for yet. Most recently I'm working on agentic collaboration for large organisations, and before that I built decarbonisation planning tools at n0de.
Climate & energy • AI workflow design
Designing decarbonisation from scratch
I joined n0de, a Monash spinout, as the first design hire before there was a product yet. I built the research practice, led hands-on experiments and chained together an early AI-assisted workflow that turned a month-long manual process into something scalable and repeatable, helping organisations like URBNSURF make valuable clean-energy decisions.
Learn more about my work with n0de →
I inherited a frayed relationship with Reejig's valued customer, Amazon Web Services, and rebuilt trust by finally taking the time to understand what they actually needed. From there, I led an overhaul of the product's search and filtering, introducing a technology the engineering team hadn't worked with before and pushing it through real internal resistance.
Rebuilding trust, then rebuilding search
Workforce intelligence • ML-driven product
Business analytics • BI & data visualisation
Turning a founder's MVP into something analysts could use
EngineRoom's platform combines planning, performance marketing, and accounting data to help SMEs make smarter growth decisions. I joined to turn a bloated, founder-built MVP into something business analysts could actually use, stepped in as product manager when there wasn't one, and ended up running workshops with the senior leadership team to build a shared language for the company's values.
Building shared care from a GP's frustration
Healthtech • Multi-source health data
CareMonitor started with a GP's frustration: patients leaving appointments with a single piece of paper and no way to update him on how they were doing in between visits. I worked with him and his co-founder from that lived experience through to a real shared-care platform, and stayed on as founding product designer through the pivot to telehealth when COVID changed everything overnight.
The throughline? Turning something complex into something clear, at the interface and organisational level.
I've filled gaps beyond design too: product management, brand and positioning, research practices built from nothing. There's more to who I am than the case studies…